Comments on: My Hijacked Apple ID … continued … http://www.emacconsulting.com/apple/my-hijacked-apple-id-continued/ Experienced Macintosh, iPhone, iPad, Consulting Seattle Mon, 30 Jan 2012 05:13:04 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Douglas from CT http://www.emacconsulting.com/apple/my-hijacked-apple-id-continued/comment-page-1/#comment-605 Douglas from CT Sun, 01 Aug 2010 16:47:36 +0000 http://www.emacconsulting.com/?p=591#comment-605 My Iphone is also my alarm clock. In the early morning hours of July 28th, I was awakened by the "new email" beep that the phone makes. Strange I thought, who is emailing me at this hour. I grab the phone and open the email and there staring me in the face is a $50 receipt for an Itunes gift card! I jump out of bed and go to the itunes purchase record which took a couple of minutes and sure enough, there was the purchase along with the authorization code to cash in the $50. When I tried to cash the certificate I was informed that it had already been cashed in! I immediatly removed my credit card info from the itunes account but as of today my (bank) account shows that there were two purchases. I sent an email to Apple but have yet to hear a peep. I am going to my bank first thing Monday morning. After reading this forum I am in grave doubt of ever buying an app or song from apple again, or at least until I know my data is safe. I live alone and NO ONE has access to my account. Apple, are you reading this forum? My Iphone is also my alarm clock. In the early morning hours of July 28th, I was awakened by the “new email” beep that the phone makes. Strange I thought, who is emailing me at this hour. I grab the phone and open the email and there staring me in the face is a $50 receipt for an Itunes gift card! I jump out of bed and go to the itunes purchase record which took a couple of minutes and sure enough, there was the purchase along with the authorization code to cash in the $50. When I tried to cash the certificate I was informed that it had already been cashed in! I immediatly removed my credit card info from the itunes account but as of today my (bank) account shows that there were two purchases. I sent an email to Apple but have yet to hear a peep. I am going to my bank first thing Monday morning. After reading this forum I am in grave doubt of ever buying an app or song from apple again, or at least until I know my data is safe. I live alone and NO ONE has access to my account. Apple, are you reading this forum?

]]> By: 'App farming' update: Apple says only 400 accounts compromised http://www.emacconsulting.com/apple/my-hijacked-apple-id-continued/comment-page-1/#comment-545 'App farming' update: Apple says only 400 accounts compromised Wed, 07 Jul 2010 04:25:42 +0000 http://www.emacconsulting.com/?p=591#comment-545 [...] accounts. Creepy. The problem of Apple IDs being hijacked is not a new one -- developer Joe Streno pointed out the weak spots in the password change protocols when his account credentials were swiped back in June of 2009. In [...] [...] accounts. Creepy. The problem of Apple IDs being hijacked is not a new one — developer Joe Streno pointed out the weak spots in the password change protocols when his account credentials were swiped back in June of 2009. In [...]

]]> By: Stuart http://www.emacconsulting.com/apple/my-hijacked-apple-id-continued/comment-page-1/#comment-526 Stuart Mon, 14 Jun 2010 06:43:12 +0000 http://www.emacconsulting.com/?p=591#comment-526 Finally after a week, Apple has given me back the account. I changed the password to something awful hard. I change the security question to something impossible. I also de-authorized all computers since 5 didn't sound right to me either. Turns out the hacker left me 'owing' money to apple. I've asked apple to remove all the fraudulent charges and restore my $20 store credit. Hopefully they atleast zero out the balance owing. You're right about selling the crap Joe... maybe I'll just install windows on it! ;) Finally after a week, Apple has given me back the account. I changed the password to something awful hard. I change the security question to something impossible. I also de-authorized all computers since 5 didn’t sound right to me either. Turns out the hacker left me ‘owing’ money to apple. I’ve asked apple to remove all the fraudulent charges and restore my $20 store credit. Hopefully they atleast zero out the balance owing. You’re right about selling the crap Joe… maybe I’ll just install windows on it! ;)

]]> By: Joe Streno http://www.emacconsulting.com/apple/my-hijacked-apple-id-continued/comment-page-1/#comment-524 Joe Streno Fri, 11 Jun 2010 19:21:48 +0000 http://www.emacconsulting.com/?p=591#comment-524 Sadly, Apple won't do much. Your bank is the best place to get monetary satisfaction. When you call Apple they will want you to kill the compromised account & create another. I said no, because I have years of hardware & software tied to that Apple ID. I just opted to create a more challenging password, and a question that NO ONE would ever be able to figure out by Googling me, or reading my blogs. Sadly Apple doesn't see this a breech of their security. Like in any other situation, it's up to the user to make their online accounts secure as can be. It's not that I'm sticking up for Apple ... it's just the nature of doing business in an all too connected world, where information is easily had. Selling all you Apple gear, does nothing except punish you. The only way to "fix" this issue is by a class action suit. That will get Apple's attention. But I don't know that I have the energy for that today. ; ) Sadly, Apple won’t do much. Your bank is the best place to get monetary satisfaction. When you call Apple they will want you to kill the compromised account & create another. I said no, because I have years of hardware & software tied to that Apple ID. I just opted to create a more challenging password, and a question that NO ONE would ever be able to figure out by Googling me, or reading my blogs.

Sadly Apple doesn’t see this a breech of their security. Like in any other situation, it’s up to the user to make their online accounts secure as can be. It’s not that I’m sticking up for Apple … it’s just the nature of doing business in an all too connected world, where information is easily had.

Selling all you Apple gear, does nothing except punish you. The only way to “fix” this issue is by a class action suit. That will get Apple’s attention. But I don’t know that I have the energy for that today. ; )

]]> By: Stuart http://www.emacconsulting.com/apple/my-hijacked-apple-id-continued/comment-page-1/#comment-523 Stuart Fri, 11 Jun 2010 19:10:18 +0000 http://www.emacconsulting.com/?p=591#comment-523 hen I called the bank, sure enough iTunes charges had just cleared... be careful people! Card cancelled and I'm contesting the charges. I will attempt to contact apple again, however they dont' seem to be listening. hen I called the bank, sure enough iTunes charges had just cleared… be careful people! Card cancelled and I’m contesting the charges. I will attempt to contact apple again, however they dont’ seem to be listening.

]]> By: Stuart http://www.emacconsulting.com/apple/my-hijacked-apple-id-continued/comment-page-1/#comment-522 Stuart Fri, 11 Jun 2010 18:39:30 +0000 http://www.emacconsulting.com/?p=591#comment-522 My itunes account just seemed to vanish two days ago. No response from apple, and no charges on my visa yet.. but I'm going to report it stolen now rather than wait and see. Apple sucks, I didn't get any warning either that my apple ID was changing. Most sites will send you an email saying 'you're attempting to change your name/email address! Click here if you did not request this' .... Pathetic. I'm selling all my apple gear and going back to my Windows PC. F-this. My itunes account just seemed to vanish two days ago. No response from apple, and no charges on my visa yet.. but I’m going to report it stolen now rather than wait and see. Apple sucks, I didn’t get any warning either that my apple ID was changing. Most sites will send you an email saying ‘you’re attempting to change your name/email address! Click here if you did not request this’ …. Pathetic. I’m selling all my apple gear and going back to my Windows PC. F-this.

]]> By: Joe Streno http://www.emacconsulting.com/apple/my-hijacked-apple-id-continued/comment-page-1/#comment-521 Joe Streno Mon, 24 May 2010 21:44:34 +0000 http://www.emacconsulting.com/?p=591#comment-521 Jill ... Sadly the only satisfaction you will get out of Apple is the refunding of anything bought by the hijacker.hey will also want you to cancel that account and start a new one. Which frankly will do nothing. They will never take responsibility for their lack of security It's sad. Jill …

Sadly the only satisfaction you will get out of Apple is the refunding of anything bought by the hijacker.hey will also want you to cancel that account and start a new one. Which frankly will do nothing. They will never take responsibility for their lack of security It’s sad.

]]> By: jill http://www.emacconsulting.com/apple/my-hijacked-apple-id-continued/comment-page-1/#comment-519 jill Mon, 24 May 2010 21:36:33 +0000 http://www.emacconsulting.com/?p=591#comment-519 This just happened to me too. My credit card was used for non-Apple purchases too (which was actually helpful in alerting me to the issue). Apple has been so unhelpful. And as to the music and apps that I bought using that old account--as far as Apple is concerned, they belong to the thief. I'm planning to try and resolve this with Apple but I hold out very little hope. This just happened to me too. My credit card was used for non-Apple purchases too (which was actually helpful in alerting me to the issue). Apple has been so unhelpful. And as to the music and apps that I bought using that old account–as far as Apple is concerned, they belong to the thief. I’m planning to try and resolve this with Apple but I hold out very little hope.

]]> By: Jeff http://www.emacconsulting.com/apple/my-hijacked-apple-id-continued/comment-page-1/#comment-518 Jeff Sun, 09 May 2010 22:57:54 +0000 http://www.emacconsulting.com/?p=591#comment-518 My iTunes account was hacked a week ago. $62 in credit gone. Used on Chinese apps. They changed my user id, password, email, and security question. Apples response? "Not their problem." So their non existant security on an on-line system responsible for customer financial information is hacked daily, but it's not their problem. No alert, no email notifying me of the changes, nothing. And it took me over an hour to finally get hold of someone on the phone. Unacceptable! I'm not posting this rant to complain, only to warn as many people as possible. Apple security is horrible and you will be ripped off eventually. I know you're only liable for $50 on your credit card, but is $50 really a small amount of money to most people? What about the time, effort, and pain to rectify this situation? And is Apple really not liable for all of these thefts? It is their system. They do have some responsibility to safeguard our accounts, dont they? I'm writing to my Senator and Congressman to see if something can be done. At the very least, people should be made aware of how risky it is to have an iTunes account. I for one am using Amazon for my ibooks and looking into jailbreaking as a way to protect my account and identity. My iTunes account was hacked a week ago.
$62 in credit gone. Used on Chinese apps.
They changed my user id, password, email, and security question.
Apples response?
“Not their problem.”
So their non existant security on an on-line system responsible for customer financial information is hacked daily, but it’s not their problem.
No alert, no email notifying me of the changes, nothing.
And it took me over an hour to finally get hold of someone on the phone.
Unacceptable!
I’m not posting this rant to complain, only to warn as many people as possible.
Apple security is horrible and you will be ripped off eventually.
I know you’re only liable for $50 on your credit card, but is $50 really a small amount of money to most people? What about the time, effort, and pain to rectify this situation?
And is Apple really not liable for all of these thefts? It is their system. They do have some responsibility to safeguard our accounts, dont they?
I’m writing to my Senator and Congressman to see if something can be done.
At the very least, people should be made aware of how risky it is to have an iTunes account.
I for one am using Amazon for my ibooks and looking into jailbreaking as a way to protect my account and identity.

]]> By: Joe Streno http://www.emacconsulting.com/apple/my-hijacked-apple-id-continued/comment-page-1/#comment-504 Joe Streno Sun, 04 Oct 2009 03:14:39 +0000 http://www.emacconsulting.com/?p=591#comment-504 From what I had heard from others, I wasn't expecting anything from Apple. But I have a feeling because I reported this to the Attorney General’s Office of Washington, Apple kind of had to reply to me. My biggest surprise is that this is still going on and not a single one of the Mac magazines has reported a single word on this ongoing breech of security. The day I upgraded to iTunes v9.0 & I "Unauthorized All Computers" because iTunes said I had 5 authorized computers, which seemed odd. And someone again tried to get into my Apple ID account. Probably the guy who got the 2 gift cards. I know because I got an eMail from Apple about "too many attempts to guess the answer to my 'secret' question." I was livid! But I was also vindicated ... because the thief could no longer play the music they "stole." I really couldn't do anything. Apple wouldn't care. Other than that ... nothing new. From what I had heard from others, I wasn’t expecting anything from Apple. But I have a feeling because I reported this to the Attorney General’s Office of Washington, Apple kind of had to reply to me.

My biggest surprise is that this is still going on and not a single one of the Mac magazines has reported a single word on this ongoing breech of security.

The day I upgraded to iTunes v9.0 & I “Unauthorized All Computers” because iTunes said I had 5 authorized computers, which seemed odd. And someone again tried to get into my Apple ID account. Probably the guy who got the 2 gift cards. I know because I got an eMail from Apple about “too many attempts to guess the answer to my ‘secret’ question.” I was livid! But I was also vindicated … because the thief could no longer play the music they “stole.”

I really couldn’t do anything. Apple wouldn’t care.

Other than that … nothing new.

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